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laura h.

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Experience: Travel, Health, Reference

Member since June 2020

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1 Review by laura

We had a trip to Spain planned in early May 2020. Due to COVID-19, our flight was cancelled. the airline and two other hotels gave us a refund on non-refundable tickets due to the crisis. Hotels.com refused to give us a refund. Instead, they claimed they tried to work with travel partner and got us a voucher good for one year at same hotel. the hotel told us we could have a FULL REFUND of our monies!! Yet, Hotels.com claimed they worked with the hotel and could only secure a voucher.

Even worse, Hotels.com has our money - not the hotel. so, the hotel can't refund us. Hotels.com is impossible to reach by phone. They claim to be so responsive; yet in reality, they are not. Do not use Hotels.com. Beware of their tactics!

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Do not use this Co or Expedia they will whatever they can to avoid giving you a legitimste refund...


I booked a room through them june 11th for one night. The room was disgusting, I checked out...