I have bought several pair of earrings with them. All beautiful and up to now good quality. However, customer service is quite disappointing. Despite attempts at resolution for two of my orders they DO NOT and WILL NOT give you a refund or resolve the issue. I will NOT be ordering from them again, it is not worth the aggravation. They have no desire, as evidenced by their behavior, to solve a customer's issue or complaint or to appear caring in any way.