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Laura E.

Contributor Level

Total Points
82

1 Review by Laura

  • WebstaurantStore

3/26/19

I have photos of the sugar I have ordered from them before and the sugar I received it was raw coarse grade sugar with lots of molasses flavoring and nice big chunks of sugar. This order I received fine grade hardly any molasses flavor and its like dust. I was told what is shown below and that is completely outrageous I didn't pay $70 for 50lbs of sugar dust I paid for raw sugar that was shown in the photo.

https://www.webstaurantstore.com/golden-barrel-50-lb-raw-turbinado-sugar/104SUGRAW50.html

I have confirmed with the manufacturer's quality team that raw sugar is 100% natural and can have variations in appearance because of that. To get a completely uniform appearance between each batch it would need to be more heavily processed like normal sugar is.

Because of their answer, we believe that you have received the correct item.

Please let me know if there is anything else I can do.

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Web A. – WebstaurantStore Rep

Thank you for your review, Laura. I am sorry to hear that you received a product that you are unhappy with and does not fit your need. Since this is raw sugar, it can vary from batch to batch since each crop could encounter different growing environments. I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily.

Laura Has Earned 2 Votes

Laura E.'s review of WebstaurantStore earned 2 Very Helpful votes

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