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Laura D.

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Experience: Home & Garden

Member since July 2020

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1 Review by Laura

I am un happy with customer service,clearly they have no one who listens and monitors the calls. I Call to tell her they were supposed to send me a summer sheet set. and a flannel sheet set I was supposed to get 70 percent off. Instead they charged me full price instead of 31.98 I was charged 51.98 for both sets of summer sheets 103.96 instead of 44 dollars for both sheet sets. She told me to return one and she would give me my money back. I kept one sheet set she was not going to give me the difference of 70 percent off. Yes I got frustrated trying to explain That I was overcharged, no I did not swear my voice did get loud. She then made me listen to music for 30 seconds on hold .She comes back on the line I finally convince her she overcharged me. Supposedly she is going to credit my account. The whole time her volume was low I could hardly hear her. I kept asking her to turn up her volume she did not. I was on speakerphone turned all the way up could barely hear her. Very annoying. They are not going to get 5 stars from me.
Corinne D. – BrylaneHome Rep
Hello Laura, my name is Corinne; I am a Customer Service Specialist. I'm very sorry for the poor experience. If you have any further questions or concerns regarding your order, please feel free to contact me directly at social.media@fbbrands.com

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