Laura C.

BEWARE! I had the most bizarre experience with this company today. DO NOT ORDER ANYTHING FROM THIS COMPANY.

I ordered a Nikon D90 package which seemed to be an amazing deal on line Tuesday night. At the time of my order I had not researched Primo Cameras but the next day I decided to google them just to confirm they were ligitimate. I read a lot of terrible reviews but some good ones so I hoped for the best.

This morning I received an email from Brian of Primo Cameras advising to call to confirm that I made the purchase. I called Brian and we confirmed the order and then he asked me which battery I would like. I told him I wanted the one that came with the package. He started getting rude and told me that the battery only lasted 1/2 an hour and that I could purchase the 2 hour or 5 hour battery. He told me the cost and I said that I was good with the one that came in the package that I ordered and that I would buy one at London Drugs if I was unhappy with that one as they sold them for the same price. He then started getting really angry and yelling at me. He told me he would do me a favor and throw in a different lens than the one in the package. I advised him that I wanted the one that came with the package and now he was super angry. I could not believe this guy's attitude. He was so angry, telling me I didn't do my research and if I had than I would see that that lens was discontinued. When I asked him why he was yelling he just started getting more irate and rude. I then told him that I want to cancel my order and the guy blew a fuse. He told me that he would cancel my order but he would charge a cancellation fee. I told him that I was going to call my credit card company and make sure there was no charges. He told me I couldn't do that and that there would be charges and that he would notify the credit bureau if I didn't pay them. I hung up on him and before I called my credit card company I decided to call Primo Cameras again and let the owner know what a cuckoo this guy is.

The person who answered the phone sounded like Brian so I asked him if he was Brian. He said no and that he was the manager. I then asked to talk to the owner and he told me that the owner is in Hawaii and he can't be reached. I proceeded to tell him how disappointed I was with the company and I was originally looking forward to getting my Nikon D90 until I spoke with Brian and how terrible he was. The so called manager then said that he was looking at my file and that I was treating Brian poorly and yelling at him. Okay, now what grade is this guy in? I'm pretty sure it was Brian I was speaking to pretending to be the manager. Anyhow, I then told him I canceled my order and there better not be any fees charged to my credit card and that I would be writing a review and warning people not to shop there. He then said to me "that's fine, I will be putting your credit card information on the internet".

I called my credit card company and advised them of Brian's threat to put my credit card number on the internet. After speaking with them, I emailed Brian and confirmed that I had canceled the order and that there better not be charges and if there were any suspicious charges to my credit card it would come back to PRIMO. I got an email back from Brian saying that there would be no fees but that it wasn't him I was speaking to on the phone today... it must have been someone else. This company is not to be trusted.