Laura B.

In the last 2 bags I sent, they accepted 21 items for a total payout of $20! Yes, you read that right... less than a dollar for each item! One of the items was a pair of Express shorts (NEW WITH TAGS) that retailed for $40. They gave me 60 cents for them! THEN, when I went to cash out my $20, it only showed a credit of $13.21. In what world does that make sense? I'm so confused and can't find ANY information accurately explaining why the payout is different from the credit listed. Furthermore, it seems as if they change their shipping policy like the wind blows. First it was free to send in a bag, then it was $5.99, now it's $10.99? AND, on the page where they break down what they kept, they don't itemize what they paid for what item, nor do they explain how they got to the number they got to. They don't list what they charged for shipping ANYWHERE, yet my totals don't add up. NOTHING on their site explains this in detail and there is no customer service email listed. This is the worst company ever. COMPLETE SCAMMERS! They are making BANK off of us and there is nothing we can do. DO NOT send your clothes here. Use a local consignment store or ebay... heck, even a yard sale would bring in more money! I am SO angry!