Laura B.

Due to Covid 19, I was unable to just go to the clerk's office and pick up the birth certificate my daughter needed to get her drivers permit. I went online and ordered one from vital records. I looked up their "Covid 19 response time". It said 10 to 15 business days. 1 month later, after checking the order status daily and noticing that it seemed to be stuck at the "processing payment" portion, I decided to email them to make sure there wasn't a problem with payment. A couple of weeks later, I received an email stating that due to Covid 19, they could not look into my issue, and just like that, the status of my problem was considered "solved". I again checked the status of my order. They had cancelled it... just cancelled it. No one emailed me to even let me know. Thankfully, the clerk's office is now open, and I can just go there to get it. It will be around $50 cheaper to boot. I would not recommend Vital Records to anyone.