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laura A.

2
Level 2 Contributor

Contributor Level

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811

10 Reviews by laura

  • Macy's

11/30/16

The best

  • Bloomingdale's

11/30/16

Worth every dollar

  • Marshalls

11/30/16

They just can't do better

  • TJ Maxx

11/30/16

They can't do anything wrong

H&M
  • H&M

11/30/16

They produce masses of trash but also great products

  • Apple

11/30/16

Great customer service and amazing products

  • Ross

11/30/16

Not bad

  • Victoria's Secret

11/30/16

Not worth the hype

  • AliExpress

11/30/16

In 5 years with aliexpress, literally every order was with issues. Their sellers are the worse and aliexpress knows that and protects that. The difference is that this time I'm furious as I got tired of their lies and rude tone. I ordered two dresses from a seller and he sent only one out. When I contacted the seller he said he knows he sent only half of the order out but he doesn't care and isn't sendin g the whole order out. Then he went on in a vulgar tone. I contacted aliexpress chat but they just transferred me for an hour and then said they can't or won't do anything. Opened a dispute but that doesn't mean anything, as I know from past they don't give you the money. This is a horrible company with zero customer service, where they protect the seller. Don't buy from them. EBay is amazing, they will never do anything like this. Personally, I started with shein but after 4 years, closed my account as I saw they are a Chinese scam company and I will do the same even with aliexpress. They are horrible and have zero respect for the customer.

  • SHEIN

2/9/15

I'm so embarrassed that I felt once again for this website. I thought that if they changed their name from sheinside to shein, maybe they've changed even their practices and management A year ago, I had two orders from sheinside- the first arrived in 5 weeks, after I got frustrated that I've ordered a skirt which they didn't deliver and exchanged with another product. The skirt that came was really ugly and bad quality, so I gave it as a present. My second order never arrived and then is when my nightmare with this company started.
After weeks of emails and quarrels with customer care, I lost my time, money and didn't receive anything. It was exactly the same story like now; they told me that my order is on the way, it never arrived of course. I constantly asked for a tracking number which they never provided- in the end, I got exhausted with them and said I don't want to hear from them again. Then for exactly another month, I was constantly writing them to find out how to close my account because they were spamming my email with their ads and I didn't want to hear from them again. It turns out, you can't eliminate your account and they will spam you until your dead.
After a year of hiatus, I did the most idiotic thing ever. I opened one of their spam emails and found myself navigating on their website. Unfortunately, I've placed a 50 USD order which AGAIN was never sent out! Now, I'm blocked in the same nightmare. Paid and didn't receive anything- they just took my money. No money, no order just discussions with a customer care responsible who doesn't even speak proper English. They AGAIN don't have a tracking number and again the same excuses and dumb replies. They offered me for my order a 5 USD COUPON! So I would have to place another order and pay it with them, which of course would never arrive.
Out of 3 orders, all 3 were frauds but this time I won't things go their way and I have contacted my bank to open a fraud report against this company. I urge you to do the same if it happens to you. It takes a longer time but it is better than letting them get away like this. They can't constantly change the name of their company and steal our money.
This is a website which uses pictures from other websites, not even their own and then they sell you cheaper products. Also, every product you find on shein, is available on aliexpress at 50-70% lower price, you just need time to browse to all their products and producers. The ugly skirt they've delivered at 20 usd, I found it at 6,50 usd on aliexpress. I felt like crying but I will not be fooled again by them.

Tip for consumers:
Never ever buy from them. They take your money and don't send anything out

Service
Value
Shipping
Returns
Quality
Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Sorry for all inconvenience and misunderstanding caused by us.

We have checked for you and found that you placed two orders on 27 Sep, 2014, which were LHC1960 and LHX1960.
We have arranged the refund for these two orders for you on 16 Oct. It should be back to your account now.
About these two orders you placed on Jan, which are PKK2918 and CKZ2913. Both of them have been shipped already.
RS232359807NL is the tracking number for the order CKZ2913 which has been shipped on 6 Feb. You can track it via http://www.17track.net/en/result/post-details.shtml?nums=RS232359807NL.
About your order PKK2918, the exchanged skirt has been shipped today. We will inform you of the tracking number once we got from the shipping company.
Hope you can understand.
Please understand that all of you are our precious customers and we will never ever try to deceive you.
Sorry that you are not very satisfied with our customer service. We will try to perfect ourselves and provide you with better shopping experience in future.

If there is any problem, please contact us via dispute@sheinside.com without any hesitation. Thank you. Best regards.

laura Has Earned 11 Votes

Laura A.'s review of SHEIN earned 6 Very Helpful votes

Laura A.'s review of AliExpress earned 5 Very Helpful votes

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