Why use a tracker when an arbitrary time will be provided to a customer after the fact. I guess I am upset because I took leave and my time will not be compensated for their lack of planning. Adding insult to injury, why should a customer sit on hold for over 8 minutes to speak with a manager... who was not a manager. I wont be back and I will not recommend this store again.
Dear Latoniya,
Thanks for your feedback and we are so sorry for this happened on you.We've got your mail and our representative would reply you soon. Please kindly pay attention to your mail box and we believe that your questions would be finally resolved. Please don't worry about it. If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
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Best wishes,
Ericdress Team