LaTasha B.

I absolutely love ZAPPOS! You always find what u are looking for or something similar! Customer service wa friendly. Shipping&receiving my items purchased is always in a timely manner!

I was patiently waiting on my REFUND before writing this review,, worrying i wouldn't recieve it after i put their $#*! on blast! I was estatic when i found a shoe i needed for a wedding&i ordered the shoe but the wrong size came. I was very disappointed&when i called the customer service rep (which must be only1) she was very non chalant. I told her i NEEDED the shoe for a wedding comin quickly&she assured me it was a sku problem&once I RETURNED the shoe i could reorder&get expedited shipping in time for the wedding. Ok,, i did that and i b damned the wrong size came again&when i called that same damn lady picked up&was talkn to me as if i did something wrong. Wtf? And now,, the shoe i needed was outta stock,, but them dummies sent me the wrong shoe TWICE. And all they did was offer me a 20% coupon. Wtf? They can stick that coupon deep off in their $#*!. They have stressed me the f**k out. And had no remorse. Oh and by the way i compared my shoe to everyone elses shoe who ordered directly from NIKE and my shoe was missing some of the smallest things one wouldn't notice if it wasn't something you would be looking for which said to me,, non authenticity. I would think twice bout ordering from this company. I rate them 2 thumbs down #Signed #Sealed #Delivered