Las V.

I had been a customer of this terrible company for 8 years until they sent me a wrong item among a 7-product order which I order very regularly for some health management remedy.
Goodness Me! Did I get to see the draconian side of this company then! They agreed to replace the product when they saw that in 8 years, I had no prior incidence and that I have always ordered very specific brands. However, what a stressful ordeal this was! First of all, there is no telephone number or line to get a real person to deal with their mistake promptly. I had to keep sending text messages and get about 5 to 6 different customer agents reply to the same issue with 5 or 6 different solutions. They did end up sending out the replacement product, but they also made me incur extra punitive UPS brokerage charges and local taxes (order from iHerb USA but was shipping to Canada), all of which I had paid for with my initial order which they messed up! Tried as I could to point this error they initiated to them and why making me pay the UPS charges for their error was unfair and wrong, they kept quoting an "Appalling" 25% shipping Refund to me! I couldn't believe what I had 4-5 different customer service Reps write to me over and over again! After 8 years of patronage, I came to realise this company is not honest enough to keep its customers. They will PUNISH YOU FOR THEIR MISTAKES! I'm staying away and thankfully have other choices with LuckyVitamins or Vitacost!
Entirely your decision, but I'd seriously think twice before using this company! If for any reason they mess up your order, they'll also bat no eyelid in messing up the clientele relationship you thought you had with them! I learnt that the hard way, even after 8 years with this stressful and irresponsible Management!