If I have the item and I'm telling you the coat is USED THE TAGS WERE REATTACHED WITH BLUE TREAD AND THE PICTURES CLEARLY SHOWS THAT ALONG WITH THE COAT BEING USED. My email didn't say the marketplace said it was new...which is NOT TRUE!! I wanted the coat. I PAID FOR A NEW COAT. I THOUGHT THIS WAS A REPUTABLE COMPANY. UNDER NORMAL CIRCUMSTANCES I WOULDNT HAVE WANTED AN EXCHANGE. I WANTED AN EXCHANGE NOT A REFUND!! CUSTOMER SERVICE SUCKS JACKIE D...told me just because the tags were reattached doesn't mean it's USED WTH?!!!! Read REVIEWS...STAY AWAY!!!! I was told repeatedly my 21 days had expired that was all they could do. They were sorry that I was DISSATISFIED...I asked to speak with a manager. I was told the manager would tell me the same thing. My 21 day window expired. BLUEFLY SELLS USED IT THAT ARE SUPPOSED TO BE NEW!!!!! HORRIBLE CUSTOMER SERVICE THEY SUCK. INSPECT ALL ITEMS FROM THIS COMPANY!!!!!!