Purchased a $32 item handled and delivered by Amazon. When received it was found defective (and in fact the seller lied about the product too). When trying to return it, Amazon sends me a slip stating they will refund $2. The cheapest return price (all within Canada) is $12. So convenient for a major mail order company, and cheap of them - we alone carry the risk as purchasers. I then started the process of closing my account. Here more than 24 hr later after 4 emails, 2 calls and 2 chat sessions they still cannot close my account.