Larry W.

I booked online with their service rep and then canceled the booking a couple of hours later because they could not give me the group rate that was negotiated with the hotel. There was no mention of a booking fee in my conversation with the rep, in fact she said there was no charges a complete refund would be issued. The email with the booking from them did not list the charge or have it in their cancellation policy. This fee just popped up in my AMEX statement. They refused to take it off and cut me off when i asked for a supervisor. I called back in complained and the rep said they would remove it. I don't trust this will happen, so, i froze payment to them in AMEX waiting for a dispute resolution answer. My suggestion would be to stay far away from them on your reservations. Not reputable in my view.