Larry W.

I have heard that Bascom Palmer was the best place to go but it is the most and horrible place to go. They have no respect for the patient's time no sense Patient Experience and they think they are going to make you happy by having some moron pass out snacks. Well, Bascom PALMER instead of passing out snacks how about having a little more sensibility training and understanding that passing out snacks does nothing if you don't update a patient and feeding me will not keep me quiet. You have some moron in a clown suit who isn't even nice they are sarcastic and not people persons coming around because have been waiting long try to bribe you with snacks. How about attending me and not giving me snacks but do your job and get me through my appointment. Whoever had organized this idea that giving out snacks instead of doing your job and putting me through in a timely manner us what you should do you need to change jobs.
Most absolutely horrible service I have experienced. From the last time I came over to my appointment with Dr. Karp that I actually had a very nice young lady updating all the patients and constantly on top of everything you could tell that there was care there this time I was offered snacks like if we are dogs and leave us to our luck in the endless wait. I do know why Bascom Palmer is number one because you could have the best Doctors but if there us no good service it is absolutely the worse a place to go.
I waited over 4 hours and before it would be different because a nice young lady would come around all the time and continue updates and also if there would be any issues advise of them that would at least make the wait more bearable because you actually have the constant care of someone who truly cares this young lady Esther was amazing and when I came this last time and I asked for her they told me she was no longer there it is a shame because she was the true meaning of Patient Experience and how she cared and handled each and every situation and made the experience of everyone's situation. Seamless.