Larry S.

Rather than write an 8 page review, I'll just summarize. Spoke to 7 people on the phone and one in the store and now after 3 months we are finally getting close to completing our issues. How can all these people be so clueless about their products, their systems and procedures and any ability to complete a task. I spoke to customer service, a supervisor (truly a joke), and a "genius bar" person. They all told me that my issue was really unique. Then I went to an Apple forum only to find thousands of others with the same issues. How could they not know!

Three months, dozens of calls, many hours on hold and describing the same story over and over. If I billed them for my time I would own an Apple Store.

Poor systems, poor training, poor information flow, just plain pissed off customer.