This really is a terrible story of a terrible company called Talk Talk, you may have heard of them? I went with Talk Talk some years ago. They are cheap and so am I, so they did me proud. Actually no they didn't!
The internet connection hardly ever worked and after an enormous amount of time on the phone trying to fix it I gave up because I was moving.
I contacted them early July to cancel my account and did so on one of their chat lines, and I'm relieved I kept a copy ... wonderful l!!!!!!. I moved, then got a Bill for I think around £60 ish,I queried it to be told the account wasn't closed!! I asked to speak to a manager and they basically refused, but I did tell them that I had a copy of the chat when I had cancelled.Then over 6 weeks later, I got a Bill for £30 ish so paid it just to get rid of them. Guess what?! They sent me another Bill for £35 ish!! I called them and was kept on the phone for in excess of 15 minutes not a free phone number either so hung up, Rang again today to ask about the Bill, well about an hour later I still don't know what the answer is except I know the account still hasn't been closed!!
The moral of this story is you get what you pay for. With Talk Talk it's nothing short of fraud, they are unable to supply a good internet service and are unable to cancel a contract. Please take my advice and never consider their services ... THEY ARE A JOKE !!!!!