Larry M.

I have tried to install this product on three different kinds of phones. I requested assistance and received an automated reply, reiterating the same information in the user manual.

The instructions tell the customer how to download and transfer the software to the phone. It does not, however, tell you how to launch the application or offer troubleshooting tips if the software does not work.

Their website clearly states they offer a 30 day money back guarantee and 24/7 technical support. The terms and conditions refer to a no-refund policy and their help document states that they can not help you with the specific phones and to contact a computer administrator.

I would not ask for a refund if I received a working product and was not happy with it. However, I never received a working product and feel I am entitled to a refund.

After receiving the automated email, I searched for this company online and found a couple of customers who have registered complaints about the same issues. I am gathering data for a class action suit to obtain a refund for all customers who purchased the product from Cell-Trackers.com and were not able to get the software to work.