Order online 12/2, got tracking info that stated it was to be delivered 12/10. Fedex cant find the box, says since its been almost 3 weeks to have sender file lost package claim. I asked for refund since this was to be a Christmas present. Faze Clan wont issue refund until they get money back from Fedex which can take months. What a joke. Should have known not to do business with a company that has ZERO return/cancellation policy