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Ordered from them a couple weeks ago, I paid for a fast delivery and it didn't come in time. They day the package arrived I wasn't home and they said I had to pay a 12$ fee if I still wanted it, I decided to get a refund but they had to keep a 15% restocking fee and 7$ for I don't know what. Anyways, I only got 20$ back for a 60$ order. Never ordering there again, I just lost 40$.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Lara L.'s review of Lulus earned 22 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Lara,
Thank you for taking the time to contact us! We truly apologize for any inconvenience this situation may have caused. However, it looks like your order was returned to sender due to an incomplete/invalid address. One of our supervisors reached out to you on 11/4 (via email) when the package arrived back at our warehouse. We offered to a) re-ship to a corrected address or b) cancel and restock your order. Since we did not hear back from you by the deadline given via email (11/11), we were forced to cancel/restock your order due to non-contact.
As stated on our website, if you would like to cancel an order that has been returned to sender, you will be responsible for a $7 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing and return shipping. Again, we apologize for any disappointment this situation may have caused. If you have any additional questions or concerns, please do not hesitate to contact us at 1-866-918-5858. Have a nice day!