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Lanna S.

Contributor Level

Total Points
167

2 Reviews by Lanna

  • Allivet

11/24/21
Verified purchase

Very sad picture: I am an old customer but now will think twice before ordering from Allivet. According to my invoice I purchased 200 pills for 21 cents each, which makes $42. Then somehow total became $44.00 - without any add ons. In addition, charges were made for FREIGHT - which in reality meant USPS (postal service, i. E. - envelope in mail called DELIVERY), and taxes were taken from this strange total + this freight (won't be able though to take it from DELIVERY charge- if this would be fair way of running business), and total order became $53.29. I looked at the previous orders - YESSS - they add to subtotal your autoship discount and then subtract it - saying that you've got a discount... At least it was not taxed before... But they started taking taxes from medications prices with so called freight (which is in reality a delivery charge - legally two different things) - all this sounds very cheesy, and probably requires some attention. Makes a good profit if each medication order gets additional 5-10-15 bucks on top... First call to customer service resulted in the fact that the guy looked at this math and hang up on me... Second call was even worse - the girl looked at the numbers and also understood that math is wrong, so she went to their accounting department and came back in 10 minutes with 'they are very busy now, please, leave your number and our accounting will contact you later' This of course never happened... I wouldn't mind paying these extra 6-7 dollars, but this method which is changing from purchase to purchase makes me think that advertised price of 21 cent per pill is coming to 27 cents - there are competitors on the market who deliver for free and charge less.

Tip for consumers:
very sad picture: I am an old customer but now will think twice before ordering from Allivet. according to my invoice I purchased 200 pills for 21 cents each, which makes $42. Then somehow total became $44.00 - without any add ons. In addition, charges were made for FREIGHT - which in reality meant USPS (postal service, i.e. - envelope in mail called DELIVERY), and taxes were taken from this strange total + this freight (won't be able though to take it from DELIVERY charge- if this would be fai

Products used:
pet medications

* Allivet attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
  • OTC Deal

1/18/19

I placed an order for Twinlabs Pancreatin as shown available (in Stock) on their site on 12/23/19. Card was charged immediately - however - it was not a Visa charge (with which I paid), but for some reason PayPal charge, and in the email with order it was saying: Paid by PayPal. Order was never shipped, my email was listed as non-existing in their system (despite I received at least 5 emails from their service saying that my order is on backorder (how could they charge money in that case?). And then - that order is being processed (at least twice). Finally I registered on their site again - and on the tracking of this order received final response that ORDER IS CLOSED... Money were gone on 12/24, today is January 18, no money, no order. STAY AWAY! Because the phone is not working either!

Lanna Has Earned 7 Votes

Lanna S.'s review of OTC Deal earned 4 Very Helpful votes

Lanna S.'s review of Allivet earned 3 Very Helpful votes

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