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I purchased an international order which never arrived. I called the carrier and was told that the product couldn't make it through customs and could never be shipped (at other websites they TELL ME THIS BEFOREHAND). I filed a return on the iHerb website, got a success message immediately... only finding I was returned a total of $0.00 and the transaction is complete! WTF! I emailed them but now reading all the reviews, I don't think I'll ever get my money back. This is the most ridiculous online experience I've ever had.
Update: I got an email back from customer service. They say there's a glitch in the system. After a few hours, I got my money back to my account. So I added a star to the rating. I now give iHerb 2 stars.
Tip for consumers:
Be very cautious.
Products used:
The product never arrived and my money was not returned.
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Empty.
Dear Valued Customer,
We sincerely apologize for this and there was indeed an temporary issue with the refund system which was resolved. Although we never want customers to have any issues and do our best to stay up to date with prohibited products, which change everyday, it is advised to review local customs information prior to placing an order. We provide links to every countries customs website and contact information for review. However, we sincerely apologize and are happy that the issue was resolved and that our Customer Support Team was able to take care of you.