Laney F.

It's been 2.5 months since I ordered a King size headboard from Zulily. They first sent me the entirely WRONG headboard and size (received a Queen). Shipped that one back after several weeks of back and forth (the headboards take up a TON OF ROOM IN A BOX!), was given store credit for the mishap and then was sent a new one a few days later. The new one arrives as the CORRECT headboard but the WRONG size (Queen, again!). Once more, I contacted the Service Team. I was then informed Queen was the only size they actually had, after misrepresenting this on their website, and asked if I wanted to keep it, or I could return it. Um, why would I keep something that I literally have no use for? They came to get it shortly after, with no notification that they were sending a courier to pick it up (thank god I'm at home all day, otherwise how would anyone know they were coming without notice?). So, I contacted Zulily yet again to ask where my refund was... apparently someone lost the memo and they indicated they'd locate me the correct size headboard (ahhhhhhh!)! After another week of crickets, they came back and re-informed me that they did not have a King size available (duh - I told you this and why don't you keep records of this!) and they'd give me a refund. Every week or so I have to reach out to them to ask where my email is at from the "Resolution Team" who is supposed to be reaching out to ME, but I always get the same answer... they'll be in contact with me shortly. Haven't heard a word of when I can expect my damn refund! It's $350 bucks they really probably don't even need, but I'd appreciate BACK!