Thumbnail of user lanef

Lane F.

6
Level 6 Contributor
NYC area

Contributor Level

Total Points
13,505

About Me

I shop too much!!

How I Can Help

I use to be a manager for a specialty clothing store and I have worked in the top department stores for years , and I teach customer service at the college level.

Interests

Shopping, reading, research, community development

121 Reviews by Lane

  • Moda Operandi

5/24/23

I do not use the site to order from I shop the site, although, I know people who shop there and swear by it. Moda has the best of the best and the latest fashion items. This site has everything you need and gives fantastic information, the edits are so good. Any fashionable fashionista can get a great education on this site. Yes, you can order and they have an 800 number. You need to be in love with what you purchase because they are pricey, but most items ship from the USA. They have top designs on sale, but not at rock bottom prices.

Tip for consumers:
They have the best designers and a great selection. Price adjustment are only 7 days from receiving the item and they dont price match to the competition.

Products used:
I use the site for information and to window shop. I would only purchase a one of a kind item that can not be gotten elsewhere and price did not matter.

Value
Shipping
Returns
Quality
UGG
  • UGG

3/20/22
Verified purchase

Got the Tschabalala Self collaboration recently and the ugg x feng chen wang sandal the last year. I will say that Decker needs to up its manufacturing game or quality control. My Self boots were fine as where the tabouret collaboration boots, but the wang sandal booties where twisted on their base and had to be exchanged. I would want more details about the products and video of them in use. Lately client videos and pictures are not loading to the site so review do not have that level of input due to site failures. The free shipping is the best and the way the collaboration boxes are archive quality.

Tip for consumers:
Join the purchase program

Products used:
Boots

Service
Value
Shipping
Returns
Quality
  • SeatBeltBags

9/22/19

I have several belt bags and totes from Harveys and only had one problem with a clasp that they quickly repaired. They had change vendors for their clasp - that vendor was no good and the clasp where defective. Harveys quickly found a better clasp maker and repair my strap's clasp in no time. This is why I return to Harveys time again- I hope they remain this good.

  • Converse

9/22/19

I was lucky and got my glitter limited edition sneaker in my size and on sale! I missed out on another pair that I wanted- you have to move fast on popular sizes like unisex 5. The customer service was well versed and my coupon worked perfectly. Only place the coupon on the site when you are ready for the final sale process. If you put the coupon down to the site and do not complete the sale you can lose the coupon.

  • Macy's

10/10/18

You have to shop for real at Macy's and you will get a great sale. Loyalty pays off with Macy's if you know their merchandise you can get a good deal even in gold. They will make adjustments, and they often have trending items on sale. I just hope they keep their doors open and stop downgrading their sales merchandise CEO Jeff Gennette!
More high-end designers mixed with mid-level products is what is needed.

  • Container Store

10/7/18

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

  • AKIRA

9/23/18

I see the bad reviews and I take note. I have had nothing but good experience with the store. I called to check my fit, I knew the dress and shirt that I wanted. My salesperson was knowledgeable and steered me in the right direction. I got just what I ordered, but I understood and saw the product beforehand on others. They have very inexpensive clothing and accessories for small/thin people with limited funds and what you see is exactly what you get. You need to shop and ask questions. I love my dress-I also use as a tunic, and my mother of dragons turtleneck- only available at Akria!

  • SSENSE

1/2/18

I love everything they sell- some of the top designs possible. I get my product with no issue, but they are out of the country. Returns and exchanges could be a big issue so you need to be sure of what you are buying and do your homework to get the best price. They have items that cost thousands of dollars- so you really need to be sure! Worth the risk! Just received my second order from them and it came overnight with just a delay on FedEx's side (Clearance issues have been resolved for your package from SSENSE. Shipment has been released for delivery.) Which may or may not be true since FedEx was slow to even pick up the package. Once in FedEx hands, it was to me in less than 24 hours. Arrived in perfect condition. My suggestion for those with issues is to contact Rami, Bassel and Firas Atallah the owners via SSENSE social media until issue are resolved. They do not sell fake merchandise, however, they must be getting returns and shipping them right back out without checking to see if theives are switching out the real items and returning fakes instead. Ssense appears to have grown so quickly that they are not addressing customer service. They have a staff of 500, but they need more bodies on the ground in order to be more customer-focused.

  • Banana Republic

12/31/17

They have some very good quality items and really great sales. I have all sorts of clothing and accessories from when Banana first opened in NYC. Stuff still looks new from 1981 when I was a high schooler. I lived in Banana in the village, and the online is just as good- exclusives are very collectible.

Gap
  • Gap

12/31/17

They have really stepped up the style factor and I love the sale prices especially. Online often has exclusive products that do not come into the stores. So exclusive limited editions are only online- drawing you to the online site.

  • Beats

12/31/17

I have ordered via the site to pick up in my store. I dont want my apple mailed to me unless it is absolutely necessary. The customer service is very good if combined with corporate. This is why I pay more for Apple products- the support outshines microsoft like the like of the sun if you were standing on it.

  • Kate Spade

12/31/17

This site is an obsession that has emptied my bank account too often. I have found some of the most unique bags I purchased at any price. No longer owned by spade and now part of Coach which is no longer Coach but tapestry. What will become of the styles has yet to be seen. I shopped this year and got many great unique items at a sale price. Very good customer service in the stores, and the online tries to be just as good. This is why I keep coming back.

  • REVOLVE

12/31/17

I love most everything on this site and they charge you accordingly. I wait for sales to be able to afford these various sexy pants and dresses. Very good customer service and the company was quick to send me replacement size and my refund.

  • Alexander Wang

12/31/17

I have ordered several boots on sale and a few hard to find clothing items. I often shop on the site and call the store and have them send me the items. I am a wang head from back in the day when he had one shop in New York and I called them to send me things. They have the best sales!

  • HauteLook

12/31/17
Verified purchase

This site is defunct and now it feeds to Nordstrom Rack which is FAB-U-LOUS! NORDSTROM IS THE BEST! MY OLD Review: This is not a scam site, but they are not serious about having the lowest prices. You have to do your homework before you purchase as they dont price match with other online sites like their parent company. Sometimes Nordstrom proper has cheaper prices. I search this site because they do have fantastic items and good prices, but you have to really work the site. Yes, they will over sell and cancel so you have to be prepared for that botched element of the site. Coach does the same thing.

Tip for consumers:
Nordstrom and Nordstrom Rack are the best!

Products used:
Everything. I often do not have to make returns with them.

  • Carol's Daughter

12/30/17

The best sales and really great products. My only complaint is the packaging of certain products. I love the hair milk I only want to wash with this stuff. I would like more sales, their sales are fantastic. They have expensive oils that are wonderful like the monoi and hair balm. I live for their sales!

  • Sears

3/26/15

I shop with them online and often go to the store for my pickup, if I need the item right away. I have never been disappointed with sears customer service and they stand behind their products.

  • Kohl's

3/26/15

I love the arrangements they do with designers for that high low designer partnership. Great customer service department online and in store. You have to watch out for sales... they give the stuff away!

  • Petsmart

3/26/15

They have some really great products!

  • Apple

1/27/12

I really enjoy this site as a go to for shopping and a resource for tech issues. I order my items via the site for store pick up... I love that. I make my appoints to be seen in store... this is even better. I can use support to answer my questions about all of my apple products. I use the site to see the specs on what is new. I have never made a refurbished purchase but I see that they have high-end products on major discount. I do not understand the low reviews as this is nearly perfect. Apple products are great and they stand behind said products unlike Microsoft (corp), and companies that make computers that run Microsoft. I love apple so much I am as giddy as a fat kid looking at a cannoli cake as I surf the site. Fantastic customer service and that is why I am willing to pay more for Apple.

Lane Has Earned 355 Votes

Lane F.'s review of Christian Louboutin US earned 6 Very Helpful votes

Lane F.'s review of The Addison Collection earned 6 Very Helpful votes

Lane F.'s review of HauteLook earned a Very Helpful vote

Lane F.'s review of UGG earned a Very Helpful vote

Lane F.'s review of SeatBeltBags earned a Very Helpful vote

Lane F.'s review of Macy's earned a Very Helpful vote

Lane F.'s review of Container Store earned 3 Very Helpful votes

Lane F.'s review of AKIRA earned 2 Very Helpful votes

Lane F.'s review of SSENSE earned 8 Very Helpful votes

Lane F.'s review of Banana Republic earned a Very Helpful vote

Lane F.'s review of Gap earned a Very Helpful vote

Lane F.'s review of Beats earned 2 Very Helpful votes

Lane F.'s review of Kate Spade earned 6 Very Helpful votes

Lane F.'s review of REVOLVE earned 20 Very Helpful votes

Lane F.'s review of Alexander Wang earned 3 Very Helpful votes

Lane F.'s review of The Ladders earned 2 Very Helpful votes

Lane F.'s review of Puma earned a Very Helpful vote

Lane F.'s review of RueLaLa earned 5 Very Helpful votes

Lane F.'s review of Moda Operandi earned 7 Very Helpful votes

Lane F.'s review of Design Toscano earned 13 Very Helpful votes

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Lane Has 6 Fans

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T N.
265 Reviews
1,793 Votes
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siva k.
16 Reviews
14 Votes
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Jake C.
2 Reviews
9 Votes
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Gurkan K.
1 Review
1 Vote
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Cady J.
0 Reviews
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Ramesh T.
0 Reviews
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