Thumbnail of user lanef

Lane F.

6
Level 6 Contributor
NYC area

Contributor Level

Total Points
13,505

About Me

I shop too much!!

How I Can Help

I use to be a manager for a specialty clothing store and I have worked in the top department stores for years , and I teach customer service at the college level.

Interests

Shopping, reading, research, community development

121 Reviews by Lane

  • Stylebop

10/7/18

Read carefully the return/exchange policy for the US-they dont have one. 14 days is not enough time, and the base of operations is in Germany so they dont have to follow.US seller policy. I ordered Ferragamo boots and called the office to get some information and they never answered the phone, so I emailed and never got a reply. I canceled via email- no reply so I went to the credit card and had them cancel the payment. I got lucky the bank was on my side. I still have never heard a word from Stylebop.

  • RueLaLa

9/23/18

Ordered boots no one else has in my size. Tried change order to smaller size, and was shot down by customer service, tried to cancel order and got the same. Found out free return shipping means my money is held hostage for future purchases ie merchandise credit. If an item is defective they want you to take pictures and let them figure it out. Sandi b was right about the horrible return policy. This is my First and Last purchase with Rue lala. Gilt (Guilt)is now owned by Rue lala so I will have to stop shopping with Guilt as well. Got my order, they are real branded product, and the insoles are not glued to boot bottom, boots are long, but not unwearable. Stick to Zappos best adjustment policy!

  • AKIRA

9/23/18

I see the bad reviews and I take note. I have had nothing but good experience with the store. I called to check my fit, I knew the dress and shirt that I wanted. My salesperson was knowledgeable and steered me in the right direction. I got just what I ordered, but I understood and saw the product beforehand on others. They have very inexpensive clothing and accessories for small/thin people with limited funds and what you see is exactly what you get. You need to shop and ask questions. I love my dress-I also use as a tunic, and my mother of dragons turtleneck- only available at Akria!

  • SSENSE

1/2/18

I love everything they sell- some of the top designs possible. I get my product with no issue, but they are out of the country. Returns and exchanges could be a big issue so you need to be sure of what you are buying and do your homework to get the best price. They have items that cost thousands of dollars- so you really need to be sure! Worth the risk! Just received my second order from them and it came overnight with just a delay on FedEx's side (Clearance issues have been resolved for your package from SSENSE. Shipment has been released for delivery.) Which may or may not be true since FedEx was slow to even pick up the package. Once in FedEx hands, it was to me in less than 24 hours. Arrived in perfect condition. My suggestion for those with issues is to contact Rami, Bassel and Firas Atallah the owners via SSENSE social media until issue are resolved. They do not sell fake merchandise, however, they must be getting returns and shipping them right back out without checking to see if theives are switching out the real items and returning fakes instead. Ssense appears to have grown so quickly that they are not addressing customer service. They have a staff of 500, but they need more bodies on the ground in order to be more customer-focused.

  • Max Studio

12/31/17

I have a large collection of max, but I miss the stores in the NYC area. This is the issue with the online-only presence of Max Studio. You have to guess if the size is correct, and hope for the best. Really great shoes, but I have no idea as to what is fit or no because most come from China and I have an Italian foot. Fantastic sale prices, but customer service is all about keeping the money at Maxstudio and not returning it to you. Do your homework and be sure before buying- call customer serivce a few times and make sure you are clear about size and fit.

  • Banana Republic

12/31/17

They have some very good quality items and really great sales. I have all sorts of clothing and accessories from when Banana first opened in NYC. Stuff still looks new from 1981 when I was a high schooler. I lived in Banana in the village, and the online is just as good- exclusives are very collectible.

Gap
  • Gap

12/31/17

They have really stepped up the style factor and I love the sale prices especially. Online often has exclusive products that do not come into the stores. So exclusive limited editions are only online- drawing you to the online site.

  • Beats

12/31/17

I have ordered via the site to pick up in my store. I dont want my apple mailed to me unless it is absolutely necessary. The customer service is very good if combined with corporate. This is why I pay more for Apple products- the support outshines microsoft like the like of the sun if you were standing on it.

  • Kate Spade

12/31/17

This site is an obsession that has emptied my bank account too often. I have found some of the most unique bags I purchased at any price. No longer owned by spade and now part of Coach which is no longer Coach but tapestry. What will become of the styles has yet to be seen. I shopped this year and got many great unique items at a sale price. Very good customer service in the stores, and the online tries to be just as good. This is why I keep coming back.

  • REVOLVE

12/31/17

I love most everything on this site and they charge you accordingly. I wait for sales to be able to afford these various sexy pants and dresses. Very good customer service and the company was quick to send me replacement size and my refund.

  • Puma

12/31/17

I had to deduct one star because of the pricing issues at the puma site. Sometimes the outlet had the item for far less while it was sold higher on the internet site. I called for a price match and they would not do it but gave me 20% (I already had received my order). You can return items and get your money back, but how inconvenient is that. Just price match with your self and your competitors PUMA! Once again you have to do your homework with this site and make sure it is offering the best price. Good products and a wide variety of puma goods including collaborations. Update: Puma had to change its web site to us.puma.com. If you go to the old site it was taken over by scammers.

  • Design Toscano

12/31/17

Used to be a 5 star plus site over 7 years ago. I have noticed a change in the types of items being sold on the site. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. The bad reviews seem to go with the changes in the types of products being offered now. I will call customer service before I order my new table. Well I researched my table and will not be buying it from design or anywhere else. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. The real table is discontinued. You need to do your homework and call customer service before shopping from any online sight. Research the items before you buy. Buy with paypal or credit card so you can make sure your moeny is safe.

QVC
  • QVC

12/31/17

They have interesting products and sometimes exclusive items, but they often charge more, and do not discount shipping. I would shop with them more often if the pricing was better. The four stars is for the variety of products offered.

  • Stuart Weitzman

12/31/17

https://www.stuartweitzman.com/home/ is the real link. They have OK prices and sometimes the sales are fantastic. But they dont always have the lowest prices, and sometimes they will sell out and you will not get your sale item. Use the store locator on the site and call the stores to make sure you get what you want. You can also have the store order off this site for you to increase your chances of getting what you want. I took off a star, because they could discount a bit more!

  • Stuartweitzman

12/31/17

I would not use this link to get to weitzmans site. https://www.stuartweitzman.com/home/ is the real site and I would not click onto a site that takes me to another sight like a portal, because they might be viewing your keystrokes.

  • Alexander Wang

12/31/17

I have ordered several boots on sale and a few hard to find clothing items. I often shop on the site and call the store and have them send me the items. I am a wang head from back in the day when he had one shop in New York and I called them to send me things. They have the best sales!

  • Alexanderwanghandbag.net

12/31/17

Negative 1 trillion stars. This is no alexander wang this is a scam site. Do not make any purchases. Alexander wang is only discounted on online at various outlet sites like haunt look or outnet.

  • Alexanderwang.co

12/31/17

Negative 1 trillion stars. This is no alexander wang this is a scam site. Do not make any purchases. Alexander wang is only discounted on online at various outlet sites like haunt look or outnet.

  • Alexanderwang2012

12/31/17

Negative 1 trillion stars. This is no alexander wang this is a scam site. Do not make any purchases. Alexander wang is only discounted on online at various outlet sites like haunt look or outnet.

  • Alexanderwangoutlet.info

12/31/17

Negative 1 trillion stars. This is no alexander wang this is a scam site. Do not make any purchases. Alexander wang is only discounted on online at various outlet sites like haunt look or outnet.

Lane Has Earned 355 Votes

Lane F.'s review of Christian Louboutin US earned 6 Very Helpful votes

Lane F.'s review of The Addison Collection earned 6 Very Helpful votes

Lane F.'s review of HauteLook earned a Very Helpful vote

Lane F.'s review of UGG earned a Very Helpful vote

Lane F.'s review of SeatBeltBags earned a Very Helpful vote

Lane F.'s review of Macy's earned a Very Helpful vote

Lane F.'s review of Container Store earned 3 Very Helpful votes

Lane F.'s review of AKIRA earned 2 Very Helpful votes

Lane F.'s review of SSENSE earned 8 Very Helpful votes

Lane F.'s review of Banana Republic earned a Very Helpful vote

Lane F.'s review of Gap earned a Very Helpful vote

Lane F.'s review of Beats earned 2 Very Helpful votes

Lane F.'s review of Kate Spade earned 6 Very Helpful votes

Lane F.'s review of REVOLVE earned 20 Very Helpful votes

Lane F.'s review of Alexander Wang earned 3 Very Helpful votes

Lane F.'s review of The Ladders earned 2 Very Helpful votes

Lane F.'s review of Puma earned a Very Helpful vote

Lane F.'s review of RueLaLa earned 5 Very Helpful votes

Lane F.'s review of Moda Operandi earned 7 Very Helpful votes

Lane F.'s review of Design Toscano earned 13 Very Helpful votes

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Lane Has 6 Fans

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2 Reviews
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1 Review
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