Lanee V.

I WILL NEVER SHOP HERE AGAIN! And stop any of my friends from doing so! Very unprofessional, misleading and POOR CUSTOMER SERVICE. My experience: Hello. I am in receipt of my purchase; however, they do not fit and one outfit is not the color as it appeared online. How do I go about returning? Your package was on 2018-12-10 Delivered, Sorry that you are not satisfy with the items. Upon checking, your order has exceeded the 15 days windows for the return now, we can not accept your return request. Online purchases made through our website are valid for exchange and returnwithin 15 days from the delivery date. Thank you for the return/exchange policy information; however, this was not provided at any time previously. I checked my order confirmation email and I did not see it there nor was it explained in the paperwork/receipt that was received with my package. Can you please enlighten me on where this information was provided to me prior to me asking for a return of merchandise? Considering that the policy was not explained during any step of the ordering process, I find this email highly disappointing in the sense that I am not even being offered a credit! From the beginning the experience as a whole was a little discouraging because I did not feel your company held up its commitment. Upon completing my order my confirmation email stated shipping would be between 10-20 days; however it was 30days. You asked for my for understanding and patience and that is what was given, but now I am being penalized for not requesting a return within the time allotted (15days)when that time was not explained nor was the information of where to return the merchandise provided. Furthermore, I am not requesting to return/exchange these items because I don't like them, I am making this request because the color online was not a genuine reflection of what was received. The color ordered was red and the actual color received is brown that is not what I wanted. My other reason is because the fit is also not as I expected. In the photo the top appears to an oversized fit that comes off the shoulder and comes over the buttocks. In actuality, The top stops at my waist and the neck is too small to comfortably come off the shoulder. So as a reputable company, you are asking me to keep something that does not fit properly and that is not the color I wanted? I hope this is not the case. As a professional courtesy to a first time customer I am asking that I be extended grace and "understanding" and be allowed to return the items for a store credit. Thank you in advance for your consideration in this matter, THIS WAS THEIR FINAL RESPONSE TO MY DETAILED EMAIL: Items can be returned within 15 days since delivery date ( final sale items and swimsuits excluded). But your 15 days return window has expired. Pls understand that we cannot process the return/exchange for you. For return policy, you can check here: https://www.daisyever.com/pages/return-policyIf you run into any issue, please do not hesitate to contact us. Best regards, TracyDAISYEVERTHE Return policy should have been provided at the time of purchase and or in the package! UNACCEPTABLE!