After 14 days my order still had not shipped. Waited 22 minutes on hold and never talked to anyone. Called back, waited 15 minutes before someone picked up. This was after I sent daily emails for the past 4 days and go the run around... 'oh our warehouse was out...' ' oh we had trouble getting this one Rx from your vet approved' blah blah blah i don't care. CRAPPY CUSTOMER SERVICE. SAVE YOURSELF THE HEADACHE AND BUY ELSEWHERE