Lance A.

I can be pretty patient, but have my limits. In October 2020 I began shopping for winter wear for myself and my family. I came across an ad from The House and I took a look. I liked what I saw. Since that time I have purchased 6 coats, 2 pairs of gloves, goggles, and some base layer clothing. Everything I purchased was a good value and arrived in a timely manner. I tried to buy two more coats for my spouse who typically only gets a good fit with items that are tailored for petite sizing. When the coats didn't fit I returned them. The House signed for the items on Nov 30. It is now Jan 10 and I still don't have a refund. I have sent 4 emails to customer service which opened tickets... no reply, I have waited on hold so long I hung up. I have live chatted with an agent twice only to hear it is taking longer than normal. This week when I contacted them they told me it is in process and could take 30 days to show up on my statement. That is three times longer than their stated refund policy. Now I am going to have to contest the charges. What a pain! EVO, Back Country, Moose Jaw, Eddie Bauer, all processed returns and refunds within 2 days of a return. The House has some pretty big warts. You better make sure that the stuff you are ordering is going to work.