Lana O.

I wish I could give the company zero starts! They are absolutely the worst!
While they have some great deals and designers, do not expect to get a refund if an item you order does not fit you. After a month since I returned my order, I finally contacted them and asked about my refund. Oh, well, they do not know what happened to my return!
I returned an item with DHL the day after I received it. The DHL employee picked up a package in person as they always do when I return something I bought on European websites. However, DHL does not usually give me a receipt, which I do not care much about since there is never an issue with their services. So I provided Selfridges employee with a return number from my email confirmation of a pick up. Apparently, Selfridges has no record of my return and they refused to give me a refund. I would at least expect them to contact DHL and find out about what happened because other Selfridges customers could have an issue with their deliveries and returns. Instead I just got an answer that Selfridges does not know what happened and they are not going to refund my purchase!
I advise everyone to spend your money elsewhere! I rather pay more than trust Selfridges ever again!