L B.

I live in Canada and recently tried to order a pair of shoes online and it was a whole ordeal. The shoes themselves are listed as 130$ on their site so I purchased these using a 20% discount so I got a couple of bucks off. Fast forward and I saw they charged my 182$ for the shoes in total (with a discount included!)
Then I received a call from FedEX saying I would be charged an additional 60$ in fees to cover duties = this brought the cost of the shoes to 242$...

Getting a refund was a challenge in itself because apparently Betsey Johnson customer service cannot cancel orders themselves so I had to go to Fedex to cancel. When I finally received my refund I only got 134$ back... apparently they charge you shipping and restocking fees when you return (make sure you read their "shipping policy" online, because this is customer services only response to these inquiries.)

Essentially I paid 50$ for the pleasure of this distasteful experience; needless to say, this has tainted my view of the "Betsey Johnson" brand and I won't be caught dead ordering with them again. I strongly urge Canadians and international buyers to read their shipping policy and calculate how much they will have to actually pay... otherwise you will end up paying a lot more than initially thought and you WILL NOT get a full refund from them.