lamont d.

Vzw had always been the most expensive provider because of the network. 15 yrs ago, when i was a vzw corporate trainer, the customer service was also exceptional. The company valued loyalty and empowered customer service to prove it on every call. Now the company has gone to s**t. Customer service is nothing of the kind. Reps proudly make up technology and information, have ZERO soft skills, and corporate greed supercedes customer care. My online account was hacked and cloud storage ransacked - files deleted, contacts duplicated 10x over, and vzw was just dumb enough to believe it even possible. Some incompetent decision maker saw a winner in 86ing an exceptional rewards program with frequent free gift card giveaways and superior discounts on everything imaginable for this new finger to the customer where you have to spend $300 to earn the right to actually participate in it - it'll be more than 300 as vzw rounded my last pmt of $74.82 down to $70 and was simple enough to alert "only $230 to go!". And for the grand f the customer finale, some senior level space cadette signed off on deleting customers included w/plan cloud data (for me 7 yrs worth) because it's not enough to be a colossal failure. Feed the greed with the asinine decision to devalue the customer experience by deleting personal data to tack on an extra $5/month over the already exorbitant prices loyal customers pay for what the industry now recognizes as the 2nd best network.