I ordered a 12ft crossover trampoline from storedepot.co.uk in august this year took 2 weeks to be delivered, despite the website saying fast delivery, took money same day of ordering, when it was delivered the ladder was missing and to be fair they did send it out within a week, but since then the plastic bushes that connect the stabiliser bars to the frame have split and when I call I get to the front of the queue only to be cut off, this has happened every time I now call, which has been around 5 or 6, my emails go unanswered, so while I am pleased with item the total lack of customer service leaves me very disapointed that in this day and age there are still companies that operate this way.