Laetitia P.

The worst experience for an online service in my life
I booked DPD Local to transport a small shelves from London to Paris which was a gift and which will help me in my job
We were in January
When I booked, I mentioned was a shelves but they took money and say nothing
My parcel stay 1 month on the status "consolidation scan"
After one month, they send the parcel back to London without saying to me (I discover it on the tracking) for the reason... no idea
They told with Brexit they had problem - so why take money from people if you are not able to transfer the goods
But the worst is to come
They relabeled my parcel... 5 times
They delivered my parcel... to the wrong person
They send me proof of signature (a false signature) and a pictures which was not my home
The day after they recognize it was the wrong home and they took the parcel back
From 14th of February, the tracking of my parcel still the same... I would have said the trackingS cause my parcel have now 5 different number
I reach their customers service - the chat - about 30 times
The only thing was to wait 8 week for my parcel to get back to me in London
Today the 24th of April... still nothing
I send mail, phone everything that was possible
The only thing I know that my parcel is in the lost property... sleeping
I asked them to refund my goods - was really the minimum
They asked me proof and papers which is unbelivebal after all this time, lost of time and energy
But after all this story, and opening 2 claims, the claims was refused foe the reason
I sent a prohibited goods "a shelves" it was on their list and so they cannot refund me and do nothing for me

But when I declare the content of the parcel, they took the money

They don't even propose to send my shelves back to me
Is the only thing I want and ask since the beginning

So now this story is 4 month old, I will never see my shelves again
They won't even refund this to me

DPD Local MAKE ME LOST - or better steal to me - my money and precious time (I was almost crying sometimes for their lack of consideration)
They don't care)- your parcel is lost by their fault but it is not their problem

Again, I order a lot on internet, I have parcel coming from US, London... I never see this lack of consideration in my life

Yes they lost your parcel but... that's your fault - bye

Please - don't use them! You will regret it
Or read the 1500 goods prohibited

In the meantime, I took UPS from London to Paris for another parcel, 48h later my parcel was in my home