I had ordered numerous Roman Shades, one of the shades were very poorly made, and though it said it passed inspection, I don't know how that happened. It stared August 10 of 2020, and it is now October 19th, 2020 and it has not been resolved through numerous (VERY LONG...) holds on the phone, and numerous emails, photos of the error and calling customer service, I am still waiting for the promised corrected Roman Shade