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I placed an order for a pair of Veja sneakers at Shopbop. The sneakers cost US$120. I entered the promo code provided in the website. The checkout showed that I succeeded in having a 15% off discount. That means I just paid US$102 for the product.
However, I found that US$120 were deducted from my credit card account. I asked the shop to do immediate follow-up and return US$18.00 to my card account.
I have sent six emails to the Customer Service for enquiry, but they have not responded to any of my request. I am extremely disappointed with their lack of response and their service.
Tip for consumers:
Not recommended to shop at Shopbop!
Products used:
Shoes
. L.'s review of Shopbop earned a Very Helpful vote
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