Kyung L.

We "leased" an iPhone from Sprint. After 18 months, I thought the phone would be paid off. Instead, they switched me over to a new lease payment that is double what I was paying for the iPhone on the original lease. They planned on charging me this lease payment for the rest of the the time I had the iPhone.

I feel this is fraudulent. I was never notified that the "lease" was expired and new arrangements needed to be made.

When I discovered the "new lease" terms and contacted them. They said I could make a one-time payment of $174 or pay 6 more months of lease payments at $30 to purchase the phone outright. I did not have a problem with this.

But when I asked if I could be credited the last 5 months of payments that they had been charging me for the $30, they said, no. That I had to continue to pay for another 6 months.

Ridiculus! I will never recommend Sprint to anyone. The service is very poor both in terms of customer service and dropped call service in the Southern California area. I have been a loyal customer for 25 years, and this is how they treat their customers.