Kym E.

Be careful when purchasing a deal from Groupon - we bought one for 'Beyond Resort' Krabi and the description said the rooms had quote "Sea and Pool views"... The type of room they were flogging a 'Cottage room' actually had NO views at all - was right at the back of the resort with a view of a concrete wall.
That's ok - we were upgraded to a room with views because I took a screen capture and emailed it to them... but what Groupon did (when they finally accepted they got it wrong) was to go in and CHANGE the listing info for a deal that had already closed. They removed the references to views, mini bar and several other features which were no doubt selling points for all those who purchased the deal. Changing it retrospectively means all the other people who bought this deal will not have a leg to stand on when they get to the resort and find themselves 'viewless'. Groupon will just send them a link to the listing and say "see - no mention of views". So very dishonest - if I ever purchase a Groupon voucher again I'll take screen captures of the listing as I did with this one. Shame on them!

Ouffer hairdressing coupon... Merchant would not honour and Ouffer refused refund. I purchased an Ouffer in July for a hairdresser which expired December 6th. Tried a couple of times to contact this merchant and got an answering machine (during normal business hours) and no return call. Bottom line is when I got them they couldn't (wouldn't) fit me in before the expiry date.

Contacted Ouffer and after 2 weeks (and 3 emails) finally got a response. They drew my attention to some fine print - Bookings are essential and are subject to availability • Please note bookings are to be made within one month of expiry.

Please note the wording WITHIN a month... If they mean I must book a month before the expiry date then this should say Please note bookings are to be made up until 6th November or alternatively Please note bookings are to be made prior to (or up until) one month of expiry date. Instead they had this obscure (incorrect) information hidden in the fine print and say because of that I am out of luck.