Developed in part with a grant from
the National Science Foundation

Kylie W.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Sports, Hobbies & Interests, Clothing & Fashion

Member since December 2011

  • Review

    1

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    155

Review Distribution

1 Review by Kylie

3/3/13
Edited to add that I did eventually receive the strap - over 2.5 months late. The quality was fantastic, and as the comment below states, a new owner took over in 2015. I can't attest to how the company operates now, but if he has gotten the ordering process/vendor issues resolved as he said, and managed to keep the quality as high as before, it's definitely worth a second try when I do look to buy a new strap.

BUYER BEWARE.

I placed an order on December 14th, 2012 for a custom strap. In the FAQ section of the website, it reads:
Please give us up to 5 weeks to ship out your awesome new personalized camera strap.

Not a problem; I placed my order in enough time to receive by my last in-hands date, sent in my custom design on the template they provide on their site, and the money was withdrawn immediately after.

I never heard anything with an update about the status of the order, so I emailed on 12/30/2012 asking for an update. No response.

I emailed again on 01/13/2013. Still nothing.

The latest date I should have received the strap was 01/18/2013 and I needed it about a week after that date.

Now it was 01/31/2013 and I emailed again demanding a refund. Yeah, still no response.

I looked online and found the name and email of one of the founders; I sent an email to her asking if she could help. Unfortunately for me, she had sold her portion of the business several years prior, but told me that the new owners do not seem to respond to emails or get the straps shipped out in time. She said that they are still making the straps, though.

I still don't have what I purchased, they ignored my emails asking for an update and still have not given me a refund. DO NOT DO BUSINESS WITH THIS COMPANY.
jons184
Jon S. – HighKey Camera Rep
Hi Kylie,
My name is Jon (current owner/operator), and I'm sorry for your poor past experience with HighKey Camera. If you ordered a camera strap from and never received it (or a refund), I’d love to make it right with you. Please let me know your order number and approximate date of the order so I can reconcile it. You can e-mail me at jon.schaeffer@highkeycamera.com

I am the new owner of HighKeyCamera and took over the company in 2015. From what I understand, in 2012-14, there were difficulties with HighKey vendors delivering products on time, and the previous owner was completely non-responsive. This translated to very late and missed orders. Since 2015, I’ve completely changed the ordering and manufacturing process with vendors that could reliably deliver, and are slowly rebuilding customer trust. I am dedicated to delivering you the best camera straps for your individual camera style… a wardrobe for you and your camera.

I look forward to earning your trust as a customer.
Happy Shooting,
Jon

Kylie Has Earned 3 Votes

Kylie W.'s review of HighKey Camera earned 3 Very Helpful votes

Kylie hasn’t received any thanks yous.

Kylie doesn’t have any fans yet.

Kylie isn’t following anybody yet.