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Citizen shipper let my dog get stolen by chase miller with m&m family transportation. I have emailed them 6 times and have no response from any customer service. I Payed a deposit of $150 and they picked up my dog June 5th and today is the 16th and I don't have my dog and I don't think I will have him any time soon. My driver has disconnected all there phone numbers, CitizenShipper has blocked me on Facebook and Instagram for messaging them asking where my dog was. They are all a bunch of scam artist. I have no clue how people are able to run a business based of stealing people's money. They need to be shut down ASAP!
Kylie T.'s review of CitizenShipper earned 18 Very Helpful votes
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This business model is a scam for all people looking for animal transport. You're not permitted...
This site is too expensive and when you have a problem, there's no customer service support to...
Hello Kylie,
It sounds like a very frustrating situation. I checked back in our files to get some clarity about the situation. While none of us wants to think of our beloved pets being stolen, I did not see any resolution to the situation that you describe here. I would love to think that the dog and owner have been reunited. The customer support team has spent considerable effort responding to this complaint and offering as much assistance as we are capable of. I would like to clarify that Chase from M&M is the one who picked up your dog, not CitizenShipper as we do not operate any vehicles for transport of any items. The entire team has been upset over the situation and it is, luckily, rare in my experience. Sadly, some people will operate scams on anything, and while we do our best to filter out dishonest people from our site, not even the most comprehensive background check will uncover everything. CitizenShipper can only refund you money you have paid us, as the drivers are independent contractors and not under our control. This is clearly stated on our site and in our literature. If you have any more information about the situation, please share it in hopes that a resolution can be found.