Kyle S.

Was not thrilled with HBO Max. I got it as a free trial with AT&T and thought I would try it out. The HBO content is good (as already known), but I had issues with the trial and contacted customer support. I was completely unable to contact anyone by phone and chat was the only available option. I used the chat feature and am convinced I was talking to a bot. The person was completely un-personable and continued to try and suggest shows to watch (as if I didn't actually have a problem I was trying to fix), how frustrating!

They were ultimately not able to help me, and the person said they would send my issue up to the "Specialized service team". They got back to me (10 days later!) and still absolutely useless. Again seemed like a bot. Form email saying they are sorry they couldn't help but that's the best they can do. I responded and got another... wait for it... IDENTICAL form email saying why they couldn't fix it. No offer to call me and discuss the issue. No offer to make it right. Just goodbye we cancelled your subscription?

I could not believe they are willing to lose a possible long-term customer (with repeated $14.99 payments!) over a simple issue that could have been resolved. AWFUL customer service!

Take my advice because when you do encounter a problem, you will get nowhere! Stick to Netflix and Hulu and Disney +!

The lawnmower 3.0 is definitely worth your money! I purchased through the perfect package and enjoyed all of the extras that came with it. I had the original lawn mower and it died on me after about 2-3 years. I liked it but this one IS SO MUCH BETTER. It is literally like night and day and I highly recommend the product.

I would give them 5 stars but like others have complained about, I also had issues with shipping. Heard nothing for over a week and then reached out after about 10 days to find out a few days later when someone decided to respond, that it had been shipped but no email notifying me that it did. They also used DHL which is like the worst shipping service known to man. Got held up in the transition from DHL to USPS for over a week! I finally got the product about 3 and half weeks after ordering. Shipping could be improved to match the great product!

I shop Amazon for just about everything. I would recommend buying Prime if you buy a lot from there. Everything is to your door in 2 days! Low prices and a wide variety! Love Amazon!

Lets start with the cons on this service (bulk of it)
-Shipping rebates take FOREVER to process
-In order to qualify for the rebate you must click the link to the site of choice from THEIR website and complete the transaction, otherwise it doesn't show up in your purchase history.
-They MAIL you a check... yes you heard that right. MAIL, as in snail mail. I thought that stopped back in the 1900's? They said it may to take up to 3 weeks after approval to receive the check in the mail... that is just ridiculous.
-Poor communication- absolutely no e-mail updates saying the rebate processed or that your bank account got charged for the monthly membership fee to remind you... it just kinda shows up so if you aren't paying attention then you are immediately screwed.
-Limited access of stores- there aren't many to choose from.

These are just the ones that I encountered, I am sure there are more...

Pros: I called customer service and they credited my account and expedited the rebate. Were very nice and willing to help. (I think even they realized it was kind of a scam)

Regardless, this is a poor business and not customer friendly, although I am sure somebody is getting rich off of it...

I do NOT recommend. STAY AWAY!