Kyle S.

I entered into a contract with Yellow Pages on May 22nd, 2017; the media account consultant assigned to me was Terry Gogna.
Ive tried to end this contract with Terry several times since September 2017, due to his failure to perform the contractual services outlined in our agreement.
Despite numerous attempts to correct the errors connected to my account (including an incorrect website address and telephone number), Terry did not address my grievances for months, but continued to bill me.
I sent him a letter outlining my reasons for wanting to cancel, and yet again, the only response I received was unfortunately there is nothing that can be done from this end.

He suggested that my only move would be to contact the claims department, which I did. I received a response from Kim Niemi stating, claim is being declined as the advertising is appearing and rotating as contracted. She also suggested that Ive received good feedback of 15 calls in 6 months. Which is completely inaccurate, Ive received 2 calls in total since they supposedly corrected the telephone number in August.

This is the worst customer service Ive ever encountered.
I have filed a complaint with the Ministry of Government and Consumer Services, and the Better Business Bureau. I suggest you do the same if you are in a similar situation.

I feel that Yellow Pages knowingly mispresented both the services they would provide, as well as the expected results I would see from signing with their company.

Additionally, I was misled regarding the obligations of the contract; it was inadequately explained to me by the Yellow Pages representative.