Kyle R.

Immediately after receiving my bike in Mid-October, a single-speed with disc brakes (Gravity Velocity to be specific), I noticed some questionable things like the rotors being warped and the disc brakes themselves being spongy (something you should NEVER find with disc brakes). I figured I would just bring it to the shop to have it professionally assembled and have the rotors fixed, assuming these issues were due to error in shipping rather than manufacturing.

Two days ago, after riding less than 100 miles on the bike, I was riding home when the right pedal started to feel funny. I dismounted to inspect the pedal/crank and the pedal fell out! It had completely stripped the inside of the crank!

At this point, I'm livid. I take multiple pictures and write an email to BD to explain the situation (just as the website instructs). I expect them to be reasonable, I mean this kind of thing is unacceptable. I receive an email shortly after saying that I'm out of luck. The BD employee told me 9 times out of 10 this happens because the pedals were installed on the wrong crank arm. This to me is unbelievable. First of all, that leaves 10% of your customers that install everything correctly without any other option! Now I have to pay for a new crank arm AND have to get it installed. Thanks for throwing me under the bus, BD. I followed all the directions AND had the bike PROFESSIONALLY assembled. I will never again purchase anything from BD, and neither should you. I am going to buy from a local shop from now on.