KYLE P.

I had seen this company online and figured they were located in Canada... hence the. CA. Turns out they are located in the USA (Miami) and that is a little deceiving. I ordered a baby blanket for a good friend that I am going on vacation to see and the order process worked out well. As I get a few days in, there is no update on the UPS shipment. Come to find out my shipment has been "lost". So they apologise and yadda yadda (huge inconvenience to me as I wanted to make sure the product meets my standards before I give it to them). Now they ship me a second order, and I have to provide my friends address to receive the shipment while I am there on vacation to give to them, without a pre-check on the quality. The first order they screwed up on, they credited me the shipping on, (still awaiting that on my Credit Card). I called them up today as I have not seen any update yet again on my tracking number, I decide to cancel my order out of frustration and they said they could not refund me my order until I either receive the product or no movement on the shipping by tomorrow afternoon. I wish I had of read the BBB reviews before bringing my business to a company that seems to have constant problems. I just want my money credited back in full and to be away from this company.