Kyle N.

Order No. *******
Had my phone since 10th December - was told payment has been
Done via faster payments, obviously not the case as no payment
Received. Emailed, told may take up to 5 working days, queried why they
Have faster payments quoted all over website if not using this method.

Received email Friday 14th Dec saying would be sorted by 6pm - I replied
Saying they close at 5pm so not in by 6pm would have to wait until
Monday, no reply.

Called four times, nobody answering phone. Emailed again stating if not had payment by 5pm will be contacting trading standards and requested they call me ASAP.

UPDATE!
5 minutes after posting this review online, checked my bank and they'd sent
Me my cash... along with FINALLY contacting me asking me to consider or
Editing this review as they'd sent the money by 6pm, as they outlined in
A previous email.

CONCERNS

1) They only gave me the deadline by 6pm today, after I pushed them. Originally they just sent a reply about it may take 5 working days.

2) They only replied to TWO of my emails after I had written this review and sent email mentioning Trading Standards.

3) If they sent my cash within literally 5 minutes to me, why are they holding on to everyone's cash? Clearly because they see how far they can get away with keeping people's money until the threat of Trading Standards is sent, or a negative review left here.

I will not remove the review and will be going to Trading Standards still. They need to stop holding people's money that their entitled to have paid to them after sending their phone etc in. Also think their claims of damage or wear and tear is dubious, and shouldn't be trusted.

I would also add, that as plenty of reviews have said, when they decrease the original offer down, push against this and demand your phone back. You'll soon find out they, in actual fact, due to a mistake on their end, they can now pay the full amount - again, trying it on. I will now be seeking the rest of the money owed to me. I urge everyone else to do what I did if you want to get your cash back.