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1 Review by Kyle

CARiD

CARiD

4/16/19

This was my first time trying CarID.com because it was recommended to me. I place an order for 6 fuel injectors (site showed 6 on hand) before getting an email 3 days later saying that the item was on backorder because it was actually a built to order part. That's fine, I could wait. A month and a half past and still nothing. Not an email, not a phone call, no update what so ever. I contact the live support chat, only to find out that they have the parts in 5 different warehouses and that I would have to pay shipping 4 more times if I wanted the parts... That's BS. The chat agent basically told me that I had to pay their outrageous shipping, $15 for 7-10 day shipping and also pay the difference in the price of the part since the price also went up, or I could have a refund. I wasn't about to pay $60 more for shipping and another $150 for the items I wanted because they screwed up. That is not fair. So I called the customer support phone line hoping that actually talking to someone would allow them to understand what the issue was. Come to find out, the parts are not made to order and they are waiting for the manufacture to send more, but they couldn't tell me how long that was going to take, or if they ever would restock the item. There offer to me was a $20 gift card that I could use on my next purchase... Any reasonable company would have bit the bullet and just sent the parts instead of losing business. But hey, I guess they win. My money was in their account for almost 2 months accruing interest before they had to refund it. I would not recommend this site to anyone ever.

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