Kyle L.

Because; if you buy from flagship store, tempurepedic.com will never help you.
Tempurpedic stores are like official tempurpedic store but NOT!
Honest Experience... If you like to buy Tempur-Pedic DO NOT USE STORES. I bought from Tampa international Plaza store. I paid almost $8000 but it was terrible experiance. Because if you have any problem with mattress or base you have to deal with store or Flagship customer service which is not Professional, official tempur-pedic customer service can't help you because you bought your stuff from the store so YOU HAVE TO BUY ONLINE which is official tempur-pedic and they are always helpful. Me and my wife bought mattress and base which is $6000, we still trying to return they don't excepted. They are giving hard time, we call to tempur pedic they didn't help us because we bought it from the store and the store have different customer service.
What happened?; we bought mattress and base, delivery late so I called the customer service, they transferred me FLAGSHIP customer service, I ask delivery, they said base is out of stock! Ok, so when I get it? They said no time may be 2 months. Are you kidding me? If it's out of stock; why did you sell it?! Why didn't you tell me before?! Why did you waiting for my call?! So they said that they will send better one. I believe them but after delivery I don't like the base because our base was 14 function on remote but new one 6 function on remote, there is no gravity and tv Function. I want to return it but FLAGSHIP customer service tell us no return for base. I call tempure pedic customer service believe me 30 TIMES may be more! Finally I decided to return everything, finally one of the manager from official tempur-pedic handle it. Her name was Mary *******625 she said that they will send better one with more Function on remote, they will not charge but same time they will not be happy. Because store lose money. Is it my mistake? But I feel bad and I offer $600 from my card. They take the offer, I gave my AMEX card number. They didn't charge to my Amex card. I though they understand and tempur-pedic handle it. Everything was ok but after next month WELLS FARGO call us and they said store charge us $1,800!
I call Mary "no answer" I call customer service "no help" I'm so tired. How can I trust to people from tempur pedic?. SO DON'T USE THIS STORE FOR SHOPPING! TRY TO BUY ONLINE TO GET OFFICIAL CUSTOMER SERVICE AND REAL HELP. MY PROBLEM STILL NOT SOLVED!
Heasook Lee