Member since November 2018
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Bite Squad continues to disappoint. Always later than expected. This last time I received the wrong order. Called the restaurant who admitted it was wrong but couldn't do anything since it was ordered thru Bite Squad. I got on the app and went thru live chat. I was told that I could be refunded for the wrong food only. That left me with $11 worth booking fees and tips fries and beans. There is no point in having the fries and beans if you don't have the meat to go with them. I called the customer service number where they told me they would refund the wrong item and the drivers tip but not the booking fee. Why would i want to pay a booking fee when you brought me the wrong order? At this point I'm starting to get a little frustrated so I tell them i want a complete refund on the entire order. I was called a "$#*!er" and hung up on. I called back to talk to a manager and the manager said i'm sorry you were talked to like that. We will give you a $5 credit on your Bite Squad account. $5 holy crap! That makes it all better! Maybe I can get some more fries! Last time I ordered thru them the delivery tracker said the customer was sitting at the restaurant waiting to pick up the order. 45 minutes later I call the restaurant and they tell me they haven't seen a bite squad driver all night. This place is a scam. I don't suggest using it.
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