These people are awful. I filed a complaint with PayPal and notified these jerks that I had done so. They then turned around and actually threatened ME, the buyer. Said they would see to it that my WoW account was banned. After I told them to go for it, they tried to get me to settle for 5k, then 7k, less than I had purchased in order to "settle" my complaint. I turned around after 10 days of this (I contacted them every single day) and went to my bank and filled out an ACH form and got my money refunded to me. STAY AWAY FROM THIS COMPANY.