I used the sham of a company to book a reservation for a conference in Washington DC. Not only did they charge me twice, but after reporting the extra charge, they just canceled my reservation without even telling me. I found out when I tried to check in to my hotel and they didn't have any reservation in my name. When I called the company to ask them to right the wrong, they basically said "not our problem", refused to help at all and left me stranded without a room. Words cannot express how livid I was after they refused to even help me find another place to stay. Avoid this company. Tell your family and friends to avoid this company. They will steal your money, ruin your trip and refuse to do anything helpful whatsoever.