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They have an F rating with the BBB... 80 complaints under David and Linda Taylor of New Mexico Catalog.
I made the mistake of ordering 20lbs of Green Chiles from them and they arrived 5 days late in a big ugly mess of a plastic bag. Now, they are not willing to refund it or send me another order.
Unfortunately, I now know they have this horrible track record and I'm just another victim.
PLEASE CHECK THEM OUT UNDER THE BBB BEFORE DOING BUSINESS! HERE IS THE LINK:
http://www.newmexicoandsouthwestcolorado.bbb.org/BusinessFind.aspx
Kyle D.'s review of New-Mexico-Catalog earned 4 Very Helpful votes
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I made a phone order and the tracking number would be sent. It never came in I called they never...
New Mexico Catalogue does not use tracking on their orders therefore when you purchase and if you...
We have actually an A rating with the BBB and would never deliberately send out our beautiful New Mexico green chile in a big plastic bag. We ship our chile in opened holed boxes, so the chile can breath and ship it to arrive in 2-3 days using USPS priority mail. We ship all over the country as will as Hawaii and Alaska.
Your complaint was written in 2009 and we do not know who you are or the circumstances, but if it was our fault we always replace the chile no questions asked, however we can not be responsible for the delays with our carriers, you would have to take that up with them.
We are truly sad that this happened and can assure you if you wish for us to reship you this fall 2017 just let us know.
Sincerely
Linda